Service Agreement & Terms and Conditions, Privacy Policy, Informed Consent and Disclaimer
Service Agreement & Terms and Conditions
Effective Date: January 4th 2026
This Service Agreement and Terms and Conditions (“Agreement”) governs the provision of nutrition education and lifestyle coaching services by Micro Mend Co., operated by Megan Campbell, based in Alberta, Canada. By booking, purchasing, or participating in services, the client agrees to the terms outlined below.
Nature of Services
The services provided by Micro Mend Co. consist of nutrition education, holistic nutrition consulting, and lifestyle coaching. These services are educational and informational in nature and are intended to support general wellness. Services may be delivered online through video calls, written communication, digital resources, or other virtual platforms.
Scope of Practice Disclaimer
Megan Campbell is not a medical doctor, physiotherapist, registered dietitian, psychologist, or other regulated healthcare professional unless otherwise stated. Services provided do not include medical advice, diagnosis, treatment, or disease management. Services provided do not claim to heal, cure, prevent or guarantee results. Information shared during sessions is not a substitute for professional medical care. Clients are encouraged to consult a qualified healthcare provider regarding any medical conditions, symptoms, diagnoses, or medication decisions.
Client Responsibilities
Clients acknowledge that they are responsible for their own health decisions, actions, and results. Participation in services is voluntary, and clients agree to communicate honestly, provide accurate information, and notify us of any relevant changes to their health status. Clients understand that results are not guaranteed and may vary based on individual circumstances.
Booking and Payment
All services must be booked in advance through our designated booking system. Payment is required at the time of booking unless otherwise stated. Prices are listed in Canadian dollars and are subject to change without notice. Services will not be provided without payment confirmation.
Cancellation, Rescheduling, and Missed Appointments
Clients may cancel or reschedule appointments by providing at least 24 hours’ notice prior to the scheduled session. Cancellations or rescheduling requests made after this period, or failure to attend a scheduled appointment, may result in the session being forfeited without refund. Exceptions may be made at our discretion in cases of emergency.
Refund Policy
Due to the nature of services provided, refunds are not issued once a session has taken place. Refunds for prepaid packages or services not yet rendered may be considered on a case-by-case basis at our discretion. Digital products, resources, or downloadable materials are non-refundable once delivered.
Confidentiality and Privacy
We are committed to maintaining client confidentiality and protecting personal information in accordance with our Privacy Policy and applicable Canadian privacy laws. Client information will not be disclosed without consent except where required by law or where there is a risk of serious harm to the client or others.
Communication
Communication between sessions may be offered as outlined in your specific service package. Response times are not guaranteed outside of scheduled sessions. Emergency or urgent medical concerns should be directed to appropriate healthcare or emergency services, not to Megan Campbell.
Limitation of Liability
To the fullest extent permitted by law, Micro Mend Co. and Megan Campbell shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from participation in services, reliance on information provided, or use of recommendations. Clients agree to release and hold harmless Micro Mend Co. from any claims arising from participation in services.
Intellectual Property
All materials, resources, worksheets, and content provided are the intellectual property of Micro Mend Co. and are intended for personal use only. Materials may not be copied, shared, distributed, or reproduced without written permission.
Changes to Services or Terms
We reserve the right to modify services, pricing, or these Terms and Conditions at any time. Updated terms will be posted on our website with an effective date. Continued use of services constitutes acceptance of any changes.
Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the Province of Alberta and the laws of Canada applicable therein.
Contact Information
For questions regarding this Agreement or our services, please contact:
Megan Campbell
Micro Mend Co.
Email: megan@micromendco.ca
Location: Alberta, Canada
Privacy Policy, Informed Consent and Disclaimer
Effective Date: January 4th 2025
Micro Mend Co. is committed to protecting the privacy and confidentiality of personal information. This Privacy Policy explains how personal information is collected, used, disclosed, stored, and protected in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.
We may collect personal information such as name, email address, phone number, demographic information, and other identifying details. In the course of providing nutrition education and lifestyle coaching services, we may also collect health and lifestyle information voluntarily provided by clients, including nutrition history, medical history, health goals, allergies, medications, supplements, lifestyle habits, and other relevant background information. Additional information such as appointment details, billing records, payment information processed by third-party providers, and limited website usage data may also be collected.
Personal information is collected through online intake forms, questionnaires, booking and scheduling platforms, email communication, website contact forms, and client consultations conducted virtually or in writing. We collect only the information necessary to provide our services effectively and professionally.
The personal information we collect is used for the purpose of delivering nutrition education and lifestyle coaching services, communicating with clients, maintaining client records, scheduling appointments, processing payments, improving services, and complying with legal or regulatory requirements. Information is not used for purposes beyond those identified without obtaining additional consent where required.
By providing personal information to us, clients consent to its collection, use, and disclosure as described in this Privacy Policy. Consent may be withdrawn at any time, subject to legal or contractual restrictions, by contacting us using the information provided below. Withdrawing consent may limit our ability to provide services.
We do not sell, rent, or trade personal information. Personal information may be shared only with trusted third-party service providers that are necessary to operate the business, such as payment processors, booking platforms, secure cloud storage providers, website hosting services, and analytics tools. These third parties are required to protect personal information and use it solely for the purposes for which it was disclosed.
Reasonable administrative, technical, and physical safeguards are used to protect personal information from unauthorized access, disclosure, or misuse. These measures may include password-protected systems, secure cloud-based platforms, and restricted access to personal information. While reasonable precautions are taken, no method of electronic storage or transmission can be guaranteed to be completely secure.
Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws. Clients may request access to their personal information, request corrections to inaccurate or incomplete information, or request deletion of their information, subject to legal and professional record-keeping obligations.
Informed Consent and Disclaimer
By checking the box below I acknowledge and agree that I am voluntarily participating in nutrition and lifestyle coaching services provided by Micro Mend Co.. I understand that these services are for educational and informational purposes only and do not replace medical advice, diagnosis, or treatment from a licensed healthcare professional. I understand that Megan Campbell is not a medical doctor, physiotherapist, registered dietitian, psychologist, or other regulated healthcare professional unless otherwise stated. I understand that services provided do not claim to heal, cure, prevent or guarantee results. I consent to the collection and storage of my personal and health information in accordance with the Privacy Policy. I understand that I am responsible for my own health decisions.
Our website may use cookies or analytics tools to enhance user experience and improve website performance. Users may disable cookies through their browser settings if they choose.
This Privacy Policy may be updated from time to time to reflect changes in business practices or legal requirements. Any updates will be posted with a revised effective date.
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of personal information, please contact:
Megan Campbell
Micro Mend Co.
Email: megan@micromendco.ca
Location: Alberta, Canada.